What is ‘Adalid Gear’ and what can I do here?
Our company and brand is named as ‘Adalid Gear’ and we are a certified seller/partner of Amazon.com
As a business, we aim to provide high-quality gear and accessories to our customers, as well as the most outstanding customer service possible. In this website, you can browse through our ‘Products‘ page to see our latest items, sales, and discounts. Whereas in our ‘Blog’ section, you will be updated with our latest news, promos, and giveaways.
To always be updated with our activities, you can always sign up for our newsletter right here.
How can I start shopping?
This website simply collects all the items that we currently offer at our Amazon storefronts in the U.S., Europe, and Asia.
To start shopping, simply go over to our ‘Products‘ section to browse for an item that you would like to buy. Once you are in the product page, you will see a ‘BUY THIS NOW‘ section with icons of flags — simply click the flag that corresponds to your location.
This will then lead you to the product’s corresponding Amazon page wherein you can pursue a secure checkout and payment process.
Is your website secure?
Aboslutely! How? Read this section here.
What type of warranty do we have on your products?
Our policy as a seller is to help whenever a customer has a problem; therefore, please feel free to let us know if you run into any issues with our products. (Contact us at: info@adalidgear.com)
Nevertheless, we are confident in the products that we offer that’s why a part of our guarantee is to make sure that our gear and accessories are great products that we would actually favor and use for ourselves. So for all our items, we are currently offering a 1-year NO-HASSLE replacement guarantee as a warranty!
Do you have a physical store/location where I can just pick up my order?
Unfortunately, we do not have a physical retail store where orders can be picked up. All orders and delivery processes are only currently placed through our online Amazon storefronts across the U.S., Europe, and Asia.
I would like to resell your items, is this allowed?
Resell requests are allowed! We are open to large resellers/wholesalers/distributors worldwide that supply hypermarkets, supermarkets or retail chain stores. If you can see value and potential in our Adalid Gear™ products, please don’t hesitate to get in touch with us so that we can form a partnership; we would really be happy to show you more of what we do. We guarantee that by sourcing our merchandise, you will offer your customers PREMIUM products at such an affordable price. Do send us an e-mail over at: info@adalidgear.com
I would like to place a custom / customized order on an item/bundle.
You would have to meet certain requirements before we could accept such a custom order request. Let’s discuss what you have in mind! Please leave us a message at info@adalidgear.com
Can I review your products?
Sure thing! We are definitely open to the idea of offering our products for free in return for an honest review and added exposure to your channel especially if you are an Amazon reviewer, a Vine Voice member, a blogger, a YouTuber, or an online influencer! To start off this process, please leave us a message at info@adalidgear.com
What is Adalid Gear’s payment system?
FOR AMAZON: Clicking any of the flags under the ‘BUY THIS NOW‘ section at a product page will lead you to its corresponding Amazon page. This therefore means that all our payment and shipping processes will be processed securely in and within Amazon. Meanwhile, the following credit and debit cards can be used as payment:
> Visa (including the Amazon.com Rewards Visa Card)
> MasterCard/EuroCard
> Discover Network
> American Express
> Diner’s Club (U.S. billing addresses only)
> JCB
> NYCE
> STAR
> China UnionPay (credit card only)
> Visa, MasterCard, or American Express prepaid credit or gift cards
> Amazon Store Card
FOR BORDERLINX* (International Customers): They accept MasterCard, Visa, and PayPal.
*Borderlinx is our independent partner that gives our international customers a chance to have our Amazon U.S., U.K. and Germany items shipped to their home address
What is the status of my order and how can I track it?
FOR AMAZON: Upon checkout with Amazon (through the Fulfillment by Amazon [FBA] service) any orders for our products will be handled by them as they are the ones solely responsible for its shipping and delivery. You can check the status of your order by checking your ‘Order History’ section in your Amazon account.
If you want to ask for more specific details about your package, you can contact Amazon directly through the following options:
U.S. = Email/Chat: https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&skip=true
U.K. = Email/Chat: https://www.amazon.co.uk/gp/help/contact-us/general-questions.html?ie=UTF8&skip=true
DE = Email/Chat: https://www.amazon.de/gp/help/contact-us/general-questions.html?skip=true
FR = Email/Chat: https://www.amazon.fr/gp/help/contact-us/general-questions.html?skip=true
IT = Email/Chat: https://www.amazon.it/gp/help/contact-us/general-questions.html?skip=true
ES = Email/Chat: https://www.amazon.es/gp/help/contact-us/general-questions.html?skip=true
JP = Email/Chat: https://www.amazon.jp/gp/help/contact-us/general-questions.html?skip=true
FOR BORDERLINX* (International Customers): Here’s what Borderlinx will tell you: “We’ll email you as soon as your order has arrived at your Borderlinx address and you can then either choose to have them prepared for shipping straight away or wait until other purchases have arrived and send them all in the same consolidated shipment. We email you to let you know when your goods are shipped. You can then log in to your account to check “Shipment history”, and we will when possible include a link to the shipper’s tracking number, to enable you to track the status of your order online.”
To get in touch with them, go here: contact page.
*Borderlinx is our independent partner that gives our international customers a chance to have our Amazon U.S., U.K., and Germany items shipped to their home address
I made a mistake in ordering. I would like to cancel / edit it, how can I do that?
FOR AMAZON: To cancel your order, simply cancel it by going to the section ‘Your Orders‘ under your Amazon account.
If the order has not been processed or shipped yet, you should still be able to cancel or edit the information. (Amazon does all of our shipping, storage, and order-handling so they are directly responsible for these matters.)
To contact them:
U.S. = Email/Chat: https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&skip=true
U.K. = Email/Chat: https://www.amazon.co.uk/gp/help/contact-us/general-questions.html?ie=UTF8&skip=true
DE = Email/Chat: https://www.amazon.de/gp/help/contact-us/general-questions.html?skip=true
FR = Email/Chat: https://www.amazon.fr/gp/help/contact-us/general-questions.html?skip=true
IT = Email/Chat: https://www.amazon.it/gp/help/contact-us/general-questions.html?skip=true
ES = Email/Chat: https://www.amazon.es/gp/help/contact-us/general-questions.html?skip=true
JP = Email/Chat: https://www.amazon.jp/gp/help/contact-us/general-questions.html?skip=true
FOR BORDERLINX* (International Customers): At this point, your package is already with Borderlinx and is ready for shipment to your local address. There’s no way for this package to be cancelled now that it is dispatched by Amazon and received by Borderlinx. Nevertheless, if you need any assistance on this, please leave us a message at info@adalidgear.com
*Borderlinx is our independent partner that gives our international customers a chance to have our Amazon U.S., U.K., and Germany items shipped to their home address
How long does delivery take?
FOR AMAZON: It will highly depend on the type of service that you requested with Amazon (it could be: one-day delivery, 2-day delivery, standard delivery of 7 days, etc.). These estimates may be displayed as a date range or as a single date, and Amazon calculates ‘dispatch estimates’ using a number of factors; including the destination address, the dispatch option you’ve chosen, and how quickly they can obtain and prepare the items. After you’ve placed an order you’ll be able to see these estimates in the order confirmation e-mail and in your Amazon account.
FOR BORDERLINX* (International Customers): On average, it takes 4-6 business days with Standard Service and 2-3 business days with Express Service. These are estimates, not guarantees since shipping time can vary depending on factors such as weather, possible customs delays, and whether the delivery address is in a city or a remote area. For more information, please contact Borderlinx’s Customer Service team.
*Borderlinx is our independent partner that gives our international customers a chance to have our Amazon U.S., U.K. and Germany items shipped to their home address
Do you ship worldwide?
Currently, we are only shipping to addresses in the U.S., U.K., Germany, Italy, France, Spain, and Japan, BUT thanks to our partnership with Borderlinx, shipping to other areas is NOW possible and hassle-free!
If you sign up with Borderlinx, they can give you a U.S, U.K., and Germany address that you can use when checking out on Amazon. (For more information on this, refer to this page).
*If you don’t want to use our partner, Borderlinx’s services, one thing that you could absolutely do is if you have any friends living in any of our Amazon locations, you can ship the package to their address and then have them ship it to your home. A bit tedious, but that’s one thing that some of our customers do.
My order has still not arrived, what do I do?
FOR AMAZON: We are very sorry to hear that you have not received your order yet. It’s best for you to contact Amazon directly regarding this matter since we do no shipping or order-handling of our items. (All of our products are stored and shipped by Amazon.)
To contact them:
U.S. = Email/Chat: https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&skip=true
U.K. = Email/Chat: https://www.amazon.co.uk/gp/help/contact-us/general-questions.html?ie=UTF8&skip=true
DE = Email/Chat: https://www.amazon.de/gp/help/contact-us/general-questions.html?skip=true
FR = Email/Chat: https://www.amazon.fr/gp/help/contact-us/general-questions.html?skip=true
IT = Email/Chat: https://www.amazon.it/gp/help/contact-us/general-questions.html?skip=true
ES = Email/Chat: https://www.amazon.es/gp/help/contact-us/general-questions.html?skip=true
JP = Email/Chat: https://www.amazon.jp/gp/help/contact-us/general-questions.html?skip=true
I hope this helps, and that your order gets sorted out soon!
FOR BORDERLINX* (International Customers): You can log in to your Borderlinx account to check “Shipment History”. When possible they will include a link to the shipper’s tracking number to enable you to track the status of your order online. From that point on, you can also contact the shipper or Borderlinx to inquire what might be taking it too long. But always remember that shipping time can really vary depending on factors such as weather, possible customs delays, and whether the delivery address is in a city or a remote area. For more information, please contact Borderlinx’s Customer Service team.
*Borderlinx is our independent partner that gives our international customers a chance to have our Amazon U.S., U.K., and Germany items shipped to their home address
I entered the wrong address, can this be changed?
FOR AMAZON: Yes, it can be changed. One thing you could do is to cancel this order in Amazon by going to the section ‘Your Orders‘ under your account.
If the order has not been processed or shipped yet, you should still be able to edit or cancel it through Amazon. If you are in need of further assistance, it’s best that you get in touch with them since they do all of our shipping, storage and order-handling.
To contact them:
U.S. = Email/Chat: https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&skip=true
U.K. = Email/Chat: https://www.amazon.co.uk/gp/help/contact-us/general-questions.html?ie=UTF8&skip=true
DE = Email/Chat: https://www.amazon.de/gp/help/contact-us/general-questions.html?skip=true
FR = Email/Chat: https://www.amazon.fr/gp/help/contact-us/general-questions.html?skip=true
IT = Email/Chat: https://www.amazon.it/gp/help/contact-us/general-questions.html?skip=true
ES = Email/Chat: https://www.amazon.es/gp/help/contact-us/general-questions.html?skip=true
JP = Email/Chat: https://www.amazon.jp/gp/help/contact-us/general-questions.html?skip=true
FOR BORDERLINX* (International Customers): Please contact Borderlinx’s Customer Service team about this.
*Borderlinx is our independent partner that gives our international customers a chance to have our Amazon U.S., U.K. and Germany items shipped to their home address
There’s a problem/defect with the item I purchased, what do I do?
We take FULL responsibility for our products and your satisfaction—we assure you that despite our best efforts to ensure the quality of our products before every batch delivery to Amazon, unfortunate instances of bad sets slipping out are unavoidable but still rare occurrences.
So if you believe that the item you received is defective/incorrect/broken, please immediately contact us and we will help you out for as soon as we could! Also, if it does happen to be a defect on our end, we will surely make it RIGHT by you and compensate you as necessary; just please get in touch with us for as soon as you could through this e-mail: info@adalidgear.com
There is an item missing in my package.
We are very sorry to hear that an item is missing in your package! This clearly shouldn’t have happened and we would want to make this right by you. Please send us a message and your Amazon Order ID # at info@adalidgear.com
I do not like the item I received. How can I return this or have it refunded?
FOR AMAZON: We are very sorry to hear that you are not satisfied with your purchase. If returning the item is what you really wish to do, then you must have your reasons. Was there anything wrong with item? We hope that you could get in contact with us first as we might be able to help you out. Please send us an e-mail at: info@adalidgear.com
Though, if returning the item is what you really want to do, it should not be a problem. You would have to contact Amazon since they deal with these matters for us. According to their policy: “you may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund.”
To know how to return or have it refunded, please kindly contact Amazon via these links:
U.S. = Email/Chat: https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&skip=true
U.K. = Email/Chat: https://www.amazon.co.uk/gp/help/contact-us/general-questions.html?ie=UTF8&skip=true
DE = Email/Chat: https://www.amazon.de/gp/help/contact-us/general-questions.html?skip=true
FR = Email/Chat: https://www.amazon.fr/gp/help/contact-us/general-questions.html?skip=true
IT = Email/Chat: https://www.amazon.it/gp/help/contact-us/general-questions.html?skip=true
ES = Email/Chat: https://www.amazon.es/gp/help/contact-us/general-questions.html?skip=true
JP = Email/Chat: https://www.amazon.jp/gp/help/contact-us/general-questions.html?skip=true
FOR BORDERLINX* (International Customers): Please refer to this page: http://www.borderlinx.com/en/pages/faq/exchange-items
*Borderlinx is our independent partner that gives our international customers a chance to have our Amazon U.S., U.K. and Germany items shipped to their home address
When will I get my refund?
FOR AMAZON: Amazon usually gives you the refund in about 2-3 weeks; however, most refunds are already fully refunded in 3-6 days for as soon as Amazon receives and processes your return request.
Once the credit has been processed, it will appear on your credit card statement or your bank account statement (depending on your payment method). An automatic notification will also be sent to you when the refund has been successfully processed.
FOR BORDERLINX* (International Customers): Please refer to this page: http://www.borderlinx.com/en/pages/faq/exchange-items
*Borderlinx is our independent partner that gives our international customers a chance to have our Amazon U.S., U.K. and Germany items shipped to their home addres
It seems like I made a mistake in ordering. How can I exchange / replace this?
FOR AMAZON: No worries, you could exchange or replace it, but you will have to contact Amazon since they deal with these matters for us.
To get in touch with them, go to:
U.S. = Email/Chat: https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&skip=true
U.K. = Email/Chat: https://www.amazon.co.uk/gp/help/contact-us/general-questions.html?ie=UTF8&skip=true
DE = Email/Chat: https://www.amazon.de/gp/help/contact-us/general-questions.html?skip=true
FR = Email/Chat: https://www.amazon.fr/gp/help/contact-us/general-questions.html?skip=true
IT = Email/Chat: https://www.amazon.it/gp/help/contact-us/general-questions.html?skip=true
ES = Email/Chat: https://www.amazon.es/gp/help/contact-us/general-questions.html?skip=true
JP = Email/Chat: https://www.amazon.jp/gp/help/contact-us/general-questions.html?skip=true
FOR BORDERLINX* (International Customers): Please refer to this page: http://www.borderlinx.com/en/pages/faq/exchange-items
*Borderlinx is our independent partner that gives our international customers a chance to have our Amazon U.S., U.K. and Germany items shipped to their home address
I believe you sent me the wrong item. What do I do?
We are very sorry to hear this. This shouldn’t have happened; something must have gone wrong in Amazon’s warehouses while they were preparing your order… Nevertheless, please get in touch with us quickly and we could either troubleshoot the matter for you or arrange for a re-shipment. (Send us an email at info@adalidgear.com)
